Shipping
Most orders will ship same or next business day. However, please allow 2-4 business days for general processing time.
Portugal
Delivery within 24-48 hours (working days).
Europe
Delivery within 4-7 working days.
Outside Europe
Delivery within 2-4 working days.
Tracking my order
Once your order has been shipped you will receive a tracking number by email. We ship worldwide with DHL Express & FedEx Priority, for the fastest & most reliable service.
Returns
In accordance with Decree-Law no. 24/2014, of February14th, the Customer has 14 consecutive days after receiving their order at the address chosen by them to make exchanges or returns of purchases made in the online shop; it is not possible to return any amount after that date.
If you wish to return your purchase, you only have to send us an email to customerservice@noese.pt to confirm the intention of return. The items to be returned should be sent to: NOESE - Rua Miguel Ângelo 131, RC Dto. Barcelos, Portugal
The cost of postage is payable by the Customer. NOESE advises that this should be done by registered post.
If you prefer to return your items via pickup points, you must state the delivery date of the item to be returned at the pickup point by email. NOESE will send you the delivering slip by email, which you should print out and enclose with the package you deliver to the pickup point. NOESE will only accept returns of items purchased within the time period set out or if the product arrives to the customer defective and this defect is duly proved by the Brand. Once the item has been received at our premises, the return will be processed by NOESE via the used payment method. Returns will be made within 5 working days of receipt at our premises.
Exchanges
1. The Customer must send an email to customerservice@noese.pt, stating the model, colour and size for which they want to make the exchange. The value will always have to be equal or superior to the value of the item initially bought.
2. After receiving the email, NOESE will confirm stock availability and validate the exchange. Orders to be exchanged should be sent to NOESE - Rua Miguel Ângelo, 131 RC Dto. Barcelos, Portugal.
3. Once the item is received, NOESE will process the exchange and send the new item to the address previously indicated as the Delivery Address. (This transport cost is at the Customer's expense. NOESE advises that shipping is by recorded delivery).